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■τQEMM Hints and Tips
1 = QEMM and Microsoft Windows 1ΣQEMM AND MICRO
2 = QEMM and DESQview or DESQview/X 2ΣQEMM AND DESQV
3 = QEMM and DR DOS 6 3ΣQEMM AND DR DOS
4 = QEMM and disk compressors (e.g., Stacker, SuperStor) 4ΣQEMM AND DISK
5 = QEMM and bus-mastering devices 5ΣQEMM AND BUS-MAS
6 = QEMM and the EMS page frame 6ΣQEMM AND THE EMS
7 = QEMM's Stealth ROM Feature 7ΣQEMM'S STEALTH ROM
8 = QEMM's Optimize Program 8ΣQEMM'S OPTIMIZE PRO
R = View QEMM's READ.ME file for late-breaking information R»READ.ME
T = View QEMM technical notes TΣTECHNOTE INDEX
■Φ--- Type the number of the item you want ---
■Φor press PgDn for more selections
■τQEMM Hints and Tips (page 2)
1 = Undoing an Optimize 1ΣUNDOING
2 = The Manifest program 2ΣTHE MANIFEST
3 = VIDRAM - extending memory for text-based programs 3ΣEXTENDING MEMORY
4 = Tips on freeing more conventional memory 4ΣTIPS ON FREEING
5 = QEMM and CONFIG.SYS and AUTOEXEC.BAT 5ΣQEMM AND CONFIG.SYS
6 = QEMM's new parameter names 6ΣNAMES
7 = Booting without QEMM 7ΣBOOTING WITHOUT
8 = Contacting Quarterdeck technical support 8ΣQUARTERDECK TECHNICAL
9 = Switching between MS-DOS 6's memory manager and QEMM 9ΣSWITCHING
■Φ--- Type the number of the item you want ---
■Φor press PgUp for more selections
■τQEMM and Microsoft Windows
QEMM is fully compatible with Microsoft Windows 3.0 and 3.1.
QEMM automatically provides 8K-24K more memory for running
DOS programs inside Windows 386 enhanced mode.
Also, you can use QEMM's VIDRAM feature to extend the amount of
memory available to DOS text-based programs running in Windows by
up to 96K. (For information, see Chapter 6 in the QEMM manual.)
If you install Windows after installing QEMM, be sure to run
QSETUP and select "Specify Microsoft Windows directory." This
selection will add the line SystemROMBreakPoint=false to your
SYSTEM.INI file, a Windows configuration file, to ensure that
Windows runs optimally with QEMM.
■τQEMM and Microsoft Windows (Continued)
In the unlikely event that you experience problems with Windows
after installing QEMM, see the text file WINFLOW.TEC in the
\QEMM\TECHNOTE directory. You can view technotes with QEMM
Setup by selecting "View QEMM hints technotes and READ.ME" at
main menu.
■τQEMM and DESQview or DESQview/X
If you are using DESQview or DESQview/X, you can increase the
amount of memory in each window by using the Stealth ROM
feature. To find out if you are using Stealth ROM, select
"Review or change QEMM parameters" from the main QEMM Setup menu.
Then look for the selection "Stealth system and video ROMs." If
you see the word "Mapping" or "Frame" at the end of that line,
Stealth ROM is already enabled. If you see the word "Off," you
can enable Stealth ROM by typing "S" or hitting the ENTER key,
then following the on-screen instructions. Online Help will tell
you more about the Mapping and Frame methods of Stealth ROM.
If you have DOS version 5 or 6, QEMM's installation places the
command DOS=HIGH in your CONFIG.SYS file (if it is not already
■τQEMM and DESQview or DESQview/X (Continued)
there). This is a DOS command that loads part of DOS and DOS
BUFFERS into the HMA (the first 64K of memory above 1MB).
You may be able to increase the amount of memory in DESQview or
DESQview/X windows by deleting DOS=HIGH from CONFIG.SYS. To find
out, first run Memory Status from inside DESQview or DESQview/X.
Make a note of the figure in the bottom right under "Largest
Available Expanded Memory." Then delete DOS=HIGH from your
CONFIG.SYS and run Optimize by typing OPTIMIZE at the DOS prompt.
When Optimize completes, run Memory Status from inside DESQview
or DESQview/X and check "Largest Available Expanded Memory"
again. If it is a larger number than before, you are better off
■τQEMM and DESQview or DESQview/X (Continued)
without DOS=HIGH. Otherwise, add the line DOS=HIGH back to
CONFIG.SYS and re-run Optimize.
■τQEMM and DR DOS 6
DOS-Up is compatible with DR DOS 6, but not DR DOS 5. Like
DOS-Up, DR DOS can load selected parts of DOS into upper
memory. However, we recommend you use DOS-Up. When you use DOS-
Up, Optimize can control where in upper memory the parts of DOS
are loaded; this helps ensure that upper memory is used as
efficiently as possible. You may have to make a few changes to
your CONFIG.SYS file so that DOS-Up will work efficiently with
DR DOS 6. For complete information on using QEMM with DR DOS 6,
see the text file DRDOS6.TEC in the \QEMM\TECHNOTE directory.
You can view technotes with QEMM Setup by selecting "View QEMM
hints technotes and READ.ME" at the main menu.
■τQEMM and Disk Compressors
■τ(e.g., Stacker, SuperStor)
Depending on the disk compressor you are using, you may need to
take special steps to use QEMM. We have provided technical
bulletins (technotes) covering Stacker, SuperStor, XtraDrive, and
DoubleDisk in the \QEMM\TECHNOTE directory.
■ΦStacker ■µ - If you have Stacker version 2.0x, 3.0 or 3.1, no
special steps are generally required; however, we do suggest you
read the technote STACKER3.TEC before running Optimize.
■τUsing QEMM with Disk Compressors (Continued)
■ΦSuperStor ■µ - Before running Optimize, read SSTOR.TEC.
■ΦXtraDrive ■µ - Please see the technote XTRADRV.TEC.
■ΦDoubleDisk ■µ - Before running Optimize, see DBLDISK.TEC.
■ΦDoubleSpace ■µ - If you are using MS-DOS 6's DoubleSpace,
you can save 40K of memory by using QEMM's Stealth DoubleSpace
feature to relocate the DoubleSpace device driver in expanded
memory. See Chapter 5 of the QEMM manual for details.
■τQEMM and Bus-Mastering Devices
Certain SCSI disk controller cards (and, less frequently, ESDI
disk controllers and network cards) use a technique called
bus-mastering to speed up disk access. This technique causes a
conflict when a memory manager (such as QEMM) attempts to load a
device driver or TSR into upper memory. In some, but not all,
cases QEMM can detect a bus-mastering hard disk controller and
will take steps to prevent this from happening. (This is not
true if the card controls something other than a hard drive or
if QEMM is not being loaded from the bus-mastering hard drive.)
The typical symptom of a bus-mastering controller is a lock up
during Optimize.
■τQEMM and Bus-Mastering Devices (Continued)
Fortunately, there are solutions to this problem. For a
detailed explanation of bus-mastering and suggestions for
resolving the conflicts caused by its use, please refer to our
technical bulletin BUS-MAST.TEC which can be found in your
\QEMM\TECHNOTE directory. You can view technotes with QEMM Setup
by selecting "View QEMM hints technotes and READ.ME" at the main
menu.
■τQEMM and the EMS Page Frame
Most programs that use expanded memory (EMS) access up to 64K
of expanded memory at a time (in 16K units called pages) at a
special area of upper memory called the page frame. An expanded
memory manager (QEMM) makes memory from outside the first
megabyte of memory appear in the page frame.
QEMM's installation normally reserves 64K of upper memory for
use as a page frame. You can use QSETUP to specify that no
page frame should be used.
The advantage of eliminating the page frame is that you will free
up 64K of upper memory. The disadvantages are 1) programs that
use EMS memory will not have it, and 2) you will not be able to
■τQEMM and the EMS Page Frame (Continued)
use the Stealth ROM and Stealth DoubleSpace features, which can
typically gain you 48K-115K of additional usable upper memory,
and 40K beyond that if you are using MS-DOS 6's DoubleSpace
disk compression feature.
Because a great number of DOS applications can use EMS memory
and because you can gain even more usable upper memory with
Stealth, we recommend you use a page frame.
To eliminate the page frame, select "Review or change QEMM
parameters" from the main QEMM Setup menu, then select "Set page
frame" and specify NONE. To help you decide if you need a page
frame, press PgDn see the partial list of programs that use EMS.
■τApplications that use EMS
■τProduct Publisher
Paradox Borland
Clipper Computer Associates
DESQview Quarterdeck
Folio Views Folio Corp.
Generic CAD AutoDesk
Lotus 1-2-3 2.x Lotus
Lotus Agenda Lotus
FoxPro Microsoft
Quattro Pro Borland
Wildcat BBS Mustang
Turbo C Borland
■τApplications that use EMS (Continued)
■τProduct Publisher
DESQview/X Quarterdeck
Intellicom Liberation Enterprises
Geoworks Geoworks
Lotus Magellan Lotus
Lotus Symphony Lotus
PC-Write Quicksoft
Q & A Symantec
WordPerfect 5.x WordPerfect Corp.
Harvard Graphics SPC
Ventura Publisher Xerox
dBASE Borland
■τNetwork Programs that use EMS
■τProduct Publisher
3COM TCPIP 2.1 3COM
DECNET Digital Equipment Corp.
PC/TCP 2.2 FTP
LANMAN 2.1 Microsoft
EMSNETX.COM Novell
■τUtility Programs and Drivers that use EMS
■τProduct Publisher
PC Tools Central Point
DoubleDisk Vertisoft
Fastback Fifth Generation
NDOS Symantec
Btrieve Novell
QRAM Quarterdeck
Stacker Stac Electronics
MSCDEX CD ROM Driver Microsoft
Xtradrive Integrated Information Technologies
■τDisk Caches that can use EMS
■τProduct Publisher
Norton 6.x cache Symantec
SmartDRIVE Microsoft
PC-Kwik PC-Kwik
Hyperdisk Hyperware
■τGames that use EMS
■τProduct Publisher
Falcon 3.0 Spectrum Holobyte
Patriot Three-Sixty
Spear of Destiny ID Software
Strike Commander Origin
Ultima Underworld Origin
V for Victory Three-Sixty
Wing Commander Origin
Wolfenstein ID Software
X-Wing LucasArts
■τQEMM's Stealth ROM Feature
Stealth ROM is an exclusive QEMM feature that can typically
create an additional 48K to 115K of High RAM on almost any PC.
Stealth ROM hides your PC's ROMs and makes their memory addresses
available for High RAM or expanded memory mapping. The advantage
of having the additional High RAM is that QEMM can load TSRs,
device drivers and selected parts of DOS there instead of in
conventional memory. By freeing up conventional memory, you will
have more room for running DOS programs.
Depending on your configuration and the installation options you
chose, Stealth ROM may have been enabled on your system when you
installed QEMM. When you run the Optimize program, Optimize
■τQEMM's Stealth ROM Feature (Continued)
will try to load your TSRs, device drivers and selected parts of
DOS into High RAM. If all of them will not fit, Optimize will
test your system for compatibility with Stealth ROM and will
determine which Stealth ROM method is best for your system.
Is there any reason not to use Stealth? Yes, you may not need it
if all your device drivers, TSRs and parts of DOS fit into High
RAM without Stealth ROM enabled. The extra High RAM that Stealth
ROM creates actually comes from QEMM's pool of memory, so by not
using Stealth ROM you have slightly more memory for programs that
use expanded or extended memory. A good rule of thumb is to let
■τQEMM's Stealth ROM Feature (Continued)
Optimize decide whether you need Stealth ROM--if Optimize does
not suggest Stealth testing, you do not need Stealth ROM.
There is one exception--we recommend you use Stealth if you use
DESQview or DESQview/X (see below). Also, there are a few
machines that are incompatible with Stealth ROM; Optimize
attempts to detect incompatibitiles during Stealth testing and
will not enable Stealth ROM on machines that it finds are
incompatible.
DESQview and DESQview/X can use the additional High RAM provided
by Stealth ROM. So if you regularly use DESQview or DESQview/X,
we recommend you use Stealth ROM, even if Optimize did not
■τQEMM's Stealth ROM Feature (Continued)
recommend it. To find out if you are using Stealth ROM, type QEMM
at the DOS prompt. QEMM will display some status information.
If you see information about the "Stealth type," Stealth ROM is
already enabled. If not, you can have Optimize perform Stealth
ROM testing by typing OPTIMIZE /ST.
■τQEMM's Optimize Program
Optimize is a program that determines how to load TSRs, device
drivers and selected parts of DOS into upper memory. Optimize
analyzes the memory requirements of device drivers and TSRs that
you are loading from CONFIG.SYS and AUTOEXEC.BAT and any batch
files called by AUTOEXEC.BAT. Then, Optimize determines the most
efficient way to load items into High RAM by testing all possible
locations. There can be thousands or millions of possibilities.
The object is to free up as much conventional memory as possible
for your DOS programs. If you are using QEMM's DOS-Up feature,
Optimize also experiments with different ways of loading parts
of DOS into upper memory.
■τQEMM's Optimize Program (Continued)
When you install QEMM, INSTALL offers to run Optimize. You should
run Optimize again if you add new hardware devices or modify your
AUTOEXEC.BAT or CONFIG.SYS files.
Optimize must reboot your machine two or more times to complete
its testing. Optimize changes the lines that load device drivers
and TSRs by adding a LOADHI command to the beginning of those
lines. For example, a device driver line that looks like this:
■ΦDEVICE=C:\DOS\SETVER.EXE
would look something like this after Optimize has done its work:
■τQEMM's Optimize Program (Continued)
■ΦDEVICE=C:\QEMM\LOADHI.SYS /R:1 C:\DOS\SETVER.EXE
A TSR line in AUTOEXEC.BAT that looks like this:
■ΦC:\DOS\SMARTDRV.EXE
would look something like this after running Optimize:
■ΦC:\QEMM\LOADHI /R:2 C:\DOS\SMARTDRV.EXE
For detailed information on Optimize, see Chapter 3 of the
QEMM manual. For information on the LOADHI command, see
Chapter 8.
■τUndoing an Optimize
When you run QEMM's Optimize program, modifications are made to
your CONFIG.SYS and AUTOEXEC.BAT files and any batch file called
by AUTOEXEC.BAT.
If for some reason you want to restore these files to their pre-
optimized states, type UNOPT at the DOS prompt. The files will be
restored to the state they were in before you last ran Optimize.
■τThe Manifest Program
Manifest is a powerful system reporting program that is
automatically installed on your hard drive when you install QEMM.
While Manifest can be extremely useful when troubleshooting a
problem, it is much more than a diagnostic tool. Whether you are
new to computers or a power user with years of DOS experience
under your belt, Manifest will help you take full advantage of
the memory that is installed in your computer. Think of Manifest
and its companion manual as a tutorial in memory management.
To run Manifest, just type MFT at the DOS prompt. Open your
Manifest manual to Chapter Three - Road Map, then take Manifest
for a spin. At your own pace explore the world of memory as
it relates to your own PC.
■τVIDRAM - Extending Memory for Text-based Programs
QEMM's VIDRAM program can extend conventional memory by as much
as 96K for running DOS text-based programs. VIDRAM even extends
conventional memory for DOS text programs running in Microsoft
Windows.
To use VIDRAM, your system must have an EGA or VGA video adapter
or an adapter with EGA or VGA capability (this includes VGA-
compatible 8514A video adapters). Your PC must have 640K of
conventional memory and the programs that you run while using
VIDRAM must not use EGA or VGA graphics.
■τVIDRAM - Extending Memory for Text-based Programs (Continued)
If your PC has an EGA or VGA video adapter, the 64K memory area
just above conventional memory (640K-704K or A000-AFFF hex) is
reserved for use by graphics modes. When you run text-based
programs, that area is unused, so VIDRAM can appropriate it to
extend the contiguous conventional memory for running programs.
It is important to understand that you cannot run EGA or VGA
graphics operations while VIDRAM is in use. If you routinely use
both large text-based programs and graphics programs, you can
turn the VIDRAM feature on when you need it for a text program
and off before you run a graphics program. If you are using an
8514A adapter, you can still use 8514 graphics programs while
VIDRAM is enabled.
■τVIDRAM - Extending Memory for Text-based Programs (Continued)
To turn VIDRAM on type VIDRAM ON at the DOS prompt.
This command will extend conventional memory into the EGA/VGA
graphics area for a total of 704K conventional memory.
To turn VIDRAM off so you can use graphics programs again, type
VIDRAM OFF.
For more information on VIDRAM, including using VIDRAM with
Microsoft Windows, DESQview, and DESQview/X, and extending
conventional memory an additional 32K, see Chapter 6 of the QEMM
manual.
■τTips on Freeing Up More Conventional Memory
If you use DOS text-based programs, you can extend conventional
memory by as much as 96K by using QEMM's VIDRAM feature. For
information on VIDRAM, see Chapter 6 of the QEMM manual.
The Manifest program may be able to tell you how to free up
a bit more conventional memory. Run Manifest by typing MFT
at the DOS prompt. When Manifest displays, type H to select
Hints, and read the suggestions Manifest offers.
If you do not use any programs that require DPMI (DOS Protected
Mode Interface) memory, you can free up 1-2K, by deleting the
QDPMI.SYS device driver line from your CONFIG.SYS file.
■τQEMM and CONFIG.SYS and AUTOEXEC.BAT
QEMM's installation, Optimize and QSETUP programs modify your
CONFIG.SYS and AUTOEXEC.BAT files and any batch file called by
AUTOEXEC.BAT. In the examples below, the parameter /R:n loads
an item into a specified High RAM region. On your system, the n
is replaced by a number indicating the region.
If you are using QEMM's DOS-Up feature, the following line is
added at the beginning of CONFIG.SYS to prepare your system for
loading parts of DOS into upper memory:
■ΦDEVICE=C:\QEMM\DOSDATA.SYS
■τQEMM and CONFIG.SYS and AUTOEXEC.BAT (Continued)
Next, QEMM's installation adds the following line:
■ΦDEVICE=\QEMM\QEMM386.SYS R:n RAM
This is QEMM's device driver line; it is the line that loads QEMM
whenever you boot your PC. Depending on your configuration, you
may see other parameters (e.g., ST:M or ST:F for Stealth ROM).
If you are using DOS-Up, the following line appears after the
QEMM386.SYS line:
■ΦDEVICE=C:\QEMM\DOS-UP.SYS @C:\QEMM\DOS-UP.DAT
■τQEMM and CONFIG.SYS and AUTOEXEC.BAT (Continued)
The following statement (on one line) loads QEMM's DPMI driver:
■ΦDEVICE=C:\QEMM\LOADHI.SYS /R:n C:\QEMM\QDPMI.SYS
■ΦSWAPFILE=DPMI.SWP SWAPSIZE=1024
The following syntax is added to the beginning of other device
driver lines in CONFIG.SYS:
■ΦDEVICE=C:\QEMM\LOADHI.SYS /R:n
This command loads the device driver directly following this
command into High RAM. (If a driver does not fit into High RAM,
this syntax is not added.)
■τQEMM and CONFIG.SYS and AUTOEXEC.BAT (Continued)
For example, if before installing QEMM, CONFIG.SYS contained the
line DEVICE=C:\DOS\ANSI.SYS, Optimize would change it as follows:
■ΦDEVICE=C:\QEMM\LOADHI.SYS /R:n C:\DOS\ANSI.SYS
If you want to manually remove the LOADHI command, you would
delete C:\QEMM\LOADHI.SYS /R:n and the space directly following
the number represented by n. The line would then look like this:
■ΦDEVICE=C:\DOS\ANSI.SYS.
■τQEMM and CONFIG.SYS and AUTOEXEC.BAT (Continued)
If you are using DOS-Up, Optimize will add QEMM's LOADHI command
to your SHELL line to load your command processor high (if you
do not have a SHELL line, Optimize will add one for you). For
example, if you have the following line in your CONFIG.SYS file
■ΦSHELL=C:\DOS\COMMAND.COM C:\DOS\ /P
Optimize will change it to read as follows:
■ΦSHELL=C:\QEMM\LOADHI.COM /R:x C:\DOS\COMMAND.COM C:\DOS\ /P
■τQEMM and CONFIG.SYS and AUTOEXEC.BAT (Continued)
If you are using DOS version 5 or 6, QEMM's installation will add
the line DOS=HIGH to your CONFIG.SYS file if it is not already
there. This is a DOS command that loads part of DOS into the HMA
(the first 64K of extended memory).
If you are using MS-DOS 6's DoubleSpace disk compressor, QEMM's
installation will add the following line to enable the Stealth
DoubleSpace feature:
■ΦDEVICE=C:\QEMM\LOADHI.SYS C:\QEMM\ST-DBL.SYS
■τQEMM and CONFIG.SYS and AUTOEXEC.BAT (Continued)
QEMM's installation will remove device driver lines for
other memory managers from CONFIG.SYS.
Optimize makes the following changes to AUTOEXEC.BAT and to any
batch file called by AUTOEXEC.BAT:
QEMM's directory is added to your PATH statement.
The following syntax is added to the beginning of lines that load
TSRs (i.e., memory-resident programs) high:
■ΦC:\QEMM\LOADHI /R:n
■τQEMM and CONFIG.SYS and AUTOEXEC.BAT (Continued)
This command tells QEMM to load the TSR directly following this
command into High RAM. For example, if before installing QEMM,
your AUTOEXEC.BAT file contained the line C:\NET\NETX.COM,
Optimize would change it to read as follows:
■ΦC:\QEMM\LOADHI /R:n C:\NET\NETX.COM
If you ever want to manually remove the LOADHI command, delete
C:\QEMM\LOADHI /R:n.
If you have MS Windows, QEMM adds SystemROMBreakPoint=FALSE to
Windows' SYSTEM.INI file so Windows will run optimally with QEMM.
■τQEMM's New Parameter Names
If you have upgraded from an earlier version of QEMM, be aware
that many of the old parameters have new names. You can still use
the older parameter names if you like. Below is a list of the old
parameter names, cross-referenced with the parameters' new names.
Some parameters have abbreviations which are listed in
parentheses.
■τOld Name New Name
COMPAQ386S (C386S) COMPAQ386S:Y (C386S)
COMPAQEGAROM (CER) COMPAQEGAROM:Y (CER)
COMPAQHALFROM (CHR) COMPAQHALFROM:Y (CHR)
COMPAQROMMEMORY (CRM) COMPAQROMMEMORY:Y (CRM)
■τQEMM's New Parameter Names (Continued)
■τOld Name New Name
DONTUSEXMS (DUX) USEXMS:N
DOS4 (D4) DOS4:Y (D4)
FORCEEMS (FEMS) FORCEEMS:Y (FEMS)
FORCESTEALTHCOPY (FSTC) FORCESTEALTHCOPY:Y (FSTC)
IGNOREA20 (IA) TRAP8042:Y (T8)
LOCKDMA (LD) LOCKDMA:Y (LD)
NOCOMPAQFEATURES (NCF) COMPAQFEATURES:N (CF)
NOEMS EMS:N
NOFILL (NO) FILL:N
NOHMA HMA:N
■τQEMM's New Parameter Names (Continued)
■τOld Name New Name
NOPAUSEONERROR (NOPE) PAUSEONERROR:Y (PE)
NOROM (NR) MAPREBOOT:N (MR)
NOROMHOLES (NRH) ROMHOLES:N (RH)
NOSHADOWRAM (NOSH) SHADOWRAM:NONE (SH)
NOTOKENRING (NTR) TOKENRING:N (TR)
NOTOPMEMORY (NT) TOPMEMORY:N (TM)
NOVDS VDS:N
NOVIDEOFILL (NV) VIDEOFILL:N (VF)
NOVIDEORAM (NVR) VIDEORAM:N (VR)
■τQEMM's New Parameter Names (Continued)
■τOld Name New Name
NOWINDOWS3 (NW3) WINDOWS3:N (W3)
NOXBDA (NX) XBDA:N
NOXMS XMS:N
OLDDV (ODV) OLDDV:Y (ODV)
UNUSUALEXT (UX) UNUSUALEXT:Y (UX)
■τBooting without QEMM
If you want to boot your PC without QEMM's memory management,
first reset your system. Use the power switch if necessary.
When you hear a beep, hold down the Alt key until the boot
sequence stops. If you are using QEMM's DOS-Up feature, you will
see a message asking if you want to unload the DOSDATA device
driver; press Esc to unload it, then ■Φimmediately ■µ press and
hold down Alt again until you see: "QEMM: Press ESC to unload
QEMM or any other key to continue with QEMM."
Press the Esc key. QEMM will not load, so programs will not load
into High RAM, but your system will be usable.
■τContacting Quarterdeck Technical Support
As a registered owner of QEMM, you are entitled to 90 days of
free technical support. You can receive support by fax, mail,
or phone. If you have a modem, you can get support through
Quarterdeck's BBS, or through several other public message
forums. Your 90 days of free support starts with your first call,
letter, fax, or online communication in reference to QEMM.
Before contacting technical support, we encourage you to see
Appendix A of the QEMM manual for troubleshooting information,
and Appendix B for a list of technical bulletins (technotes)
included with QEMM. You can view technotes with QEMM Setup by
selecting "View QEMM hints technotes and READ.ME" at main menu.
■τContacting Quarterdeck Technical Support (Continued)
The troubleshooting guide and the technotes give step-by-step
solutions to several common problems users may experience after
installing QEMM. Also, be sure to see the file READ.ME in the
\QEMM directory for late-breaking information. You can also
view the READ.ME file with QEMM Setup by selecting "View QEMM
hints technotes and READ.ME" at the main menu.
For information on contacting technical support see the Passport
booklet included with QEMM or read the text file CONTACT.TEC
located in the \QEMM\TECHNOTE directory. To read that file,
view it in a text editor such as EDIT, provided with DOS 5
and 6, or load it into your word processor as an ASCII file.
■τContacting Quarterdeck Technical Support (Continued)
Quarterdeck also offers extended support, priority support and
corporate support plans. See the Passport booklet for information.
■τSwitching Between MS-DOS 6's Memory Manager and QEMM
QEMM provides all the functionality of MS-DOS 6's memory manager,
and much more. For a list of QEMM's features and how they stack
up against DOS 6's memory manager, see "QEMM Benefits and
Features" in Chapter 1 of the QEMM manual.
If you are using MS-DOS 6 and you have run its MemMaker memory
utility, you can switch back to QEMM by running QEMM's Optimize
program (assuming you have already installed QEMM on your hard
disk). To run Optimize, type OPTIMIZE at the DOS prompt.
If you ever want to switch back to MS-DOS's memory manager,
simply run MemMaker again. If you are using QEMM's DOS-Up feature,
be sure to run QSETUP and disable DOS-Up before you run MemMaker.
■τSwitching Between MS-DOS 6's Memory Manager and QEMM (Continued)
If you are using QEMM's Stealth DoubleSpace feature and you
decide to switch back to MS-DOS 6's memory manager, the
ST-DBL.SYS driver will perform the same function as DOS's
DBLSPACE.SYS /MOVE. That is, it will allow DBLSPACE.BIN to be
moved into upper memory. You can replace ST-DBL.SYS with
DBLSPACE.SYS, but you will suffer no ill effects if you do not.
■τQEMM Technote Index
You can view the following technotes, in the \QEMM\TECHNOTE
directory, by pressing the corresponding number:
1 = MS-DOS 6 and Quarterdeck Products 1»TECHNOTE\MSDOS6.TEC
2 = DOS 5 and Quarterdeck Products 2»TECHNOTE\DOS5.TEC
3 = DR DOS 6 and Quarterdeck Products 3»TECHNOTE\DRDOS6.TEC
4 = MS Windows 3.1 and Quarterdeck Products 4»TECHNOTE\WIN31.TEC
5 = DESQview/X: Maximizing Window Size 5»TECHNOTE\MAXWINDO.TEC
6 = Classic DESQview: Maximizing Window Size 6»TECHNOTE\WINSIZE.TEC
■Φ--- Type the number of the item you want ---
■ΦPress PgDn for more
■τTechnotes (Continued)
1 = Using Bus-Mastering Devices 1»TECHNOTE\BUS-MAST.TEC
2 = Disk Compression: Stacker 2»TECHNOTE\STACKER3.TEC
3 = Disk Compression: SuperStor 3»TECHNOTE\SSTOR.TEC
4 = Disk Compression: DoubleDisk Gold 4»TECHNOTE\DBLDISK.TEC
5 = Disk Compression: XtraDrive 5»TECHNOTE\XTRADRV.TEC
6 = QEMM: General Troubleshooting 6»TECHNOTE\TROUBLE.TEC
7 = QEMM: Advanced Troubleshooting 7»TECHNOTE\QEMMFLOW.TEC
8 = QEMM: Analysis Procedure for Memory Conflicts 8»TECHNOTE\EXCLUDE.TEC
9 = Solutions for Problems with Specific Products 9»TECHNOTE\PRODUCTS.TEC
■Φ--- Type the number of the item you want ---
■ΦPress PgDn or PgUp for more
■τTechnotes (Continued)
1 = Microsoft Windows 3.x Advanced Troubleshooting 1»TECHNOTE\WINFLOW.TEC
2 = Exception #13 Errors Explained 2»TECHNOTE\EXCEPT13.TEC
3 = Exception #13 Advanced Troubleshooting 3»TECHNOTE\EX13FLOW.TEC
4 = Stealth ROM Technology Explained 4»TECHNOTE\STLTECH.TEC
5 = Stealth ROM Troubleshooting 5»TECHNOTE\STEALTH.TEC
6 = The "Disabling Stealth ROM..." Error Message 6»TECHNOTE\XSTI.TEC
7 = Parity Errors 7»TECHNOTE\PARITY.TEC
8 = How to Contact Quarterdeck Technical Support 8»TECHNOTE\CONTACT.TEC
■Φ--- Type the number of the item you want ---
■ΦPress PgUp for more